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Smart Paws

Frequently asked questions

We value your trust and want you to feel confident when shopping with us.

Please note our return policy is limited to the following conditions:

Returns must be requested within 3 days of delivery.
A return is only accepted if:You received a product different from what you ordered, or the product arrived damaged or broken.

We kindly ask you to share clear photos of the issue when requesting a return so we can assist you quickly.

Kindly mail us at ezdistore@gmail.com for returns and refunds.

Your satisfaction matters to us, and we’ll do our best to make things right whenever such rare issues occur.

We aim to deliver your order safely and on time.

Orders are processed as quickly as possible after confirmation.
Delivery times may vary depending on your location.
Once your order is shipped, you will receive a confirmation mail/message with tracking details.
Please make sure to provide the correct delivery address and contact details to avoid delays.

We take great care in packing your order securely, but if your package arrives damaged or incorrect, please refer to our Returns & Policy Statement for assistance.

We Proudly Provide FREE SHIPPING On All Our Products!